This course offers practical tips for guiding teams through the various stages of team development. In addition to reviewing ways to enhance communication among team members, participants get the chance to practice various team and creativity-building exercises. Learn how to assess your team’s effectiveness over time. Come away with tips for guiding teams through various stages of development and for dealing with disruptive behaviors and helping move through each stage. Course content includes:


This course is a continuation of the prior course and moved more into the psychology of teams and how the diversity of communication styles among team members is something to be valued and facilitated. Course content includes:

  • Brief review of preferred conflict styles
  • When is each style most appropriate for situations you often face?
  • Self-protective strategies
  • Team accountability (How to call each other on behavior / performance)
  • The anatomy of trust
  • Asking for and giving feedback
  • Feedback in 60 Seconds Model
  • Active Listening (to diffuse volatile situations)
  • Team decision making – the power of consensus


This course reviews the four primary interaction styles, and includes the I-Speak® diagnostic tool to help participants to assess their particular primary and backup styles. I-Speak® is based on Swiss psychoanalyst Carl Jung’s theory regarding the ways in which we process information and make decisions.  This application of Jung’s theory identifies four distinct processing styles.  While we use all four styles, many of us have one or two styles with which we are more comfortable. Further, many of us switch styles under pressure. The course also provides useful strategies for communicating effectively with people of diverse styles throughout the organization. Participants leave with practical tips to improve everyday interactions across the team. These tips specifically target face-to-face, email and phone communications.


This course explains the Customer/Supplier Chain and the critical role feedback plays in the strength of that chain. This course outlines techniques for improving the way we seek, provide, and receive feedback.  Participants get the chance to practice these techniques in the context of relevant workplace examples. They also learn tips to sharpen their listening skills. Through the Thomas-Kilmann Instrument, participants learn when it is most and least appropriate to employ their primary style for dealing with conflict.

All courses are scalable and customizable.