IMPROVING ORGANIZATIONAL PERFORMANCE I: TEAMS, TOOLS & TRUST
This course provides an opportunity for you to engage in a spirited dialogue regarding the application of proven principles and methods (from Deming, Senge, Covey, Scholtes, Wheatley, and others) to create successful learning through teams in a variety of organizational cultures. You’ll leave with a conceptual framework and specific tools to create meaningful measurement systems, reduce rework, and increase customer satisfaction. This course includes an overview of systems thinking, variation within a system, data driven decision making, and an understanding of what drives human behavior in organizations.
APPLYING BASIC QUALITY CONCEPTS POSITIONING FOR CONTINUAL LEARNING
Deming Quality Chain Reaction PDSA (Plan-Do-Study-Act) Cycle
The Customer/Supplier Chain Measuring Process Performance
Re-work: Costs and Causes Re-Evaluating Management Reports
Tips and Survey Techniques Statistical Problem Solving Methodology
TAKING A SYSTEMS VIEW UNDERSTANDING HUMAN MOTIVATION
Defining a System Redefining Leadership
Developing a Shared Vision to Optimize the Whole Types and Sources of Motivation
Baseline Surveys of Internal and External Customers Tuckman Model of Team Development
COLLECTING MEANINGFUL DATA TEAM TIPS AND TOOLS
Types and Sources of Variation SPC Charts
“Tampering” and How it Affects Quality Guidelines for Teams
Deming’s Red Bead and Funnel experiments Problem Solving Tools:
Flow Charts, Cause and Effect Diagrams
Pareto Charts, etc.
This course emphasizes the power of process mapping as a basis for process improvement initiatives. You will create a high-level (macro) process map of one of your department’s key processes, including process and results indicators of how well that process is performing compared to its stated aim. Discuss how to shape these process measurements from the customer’s perspective. After identifying areas ripe for improvement, you will create a more detailed (micro) process map for those areas and discuss how to make changes in a test environment and evaluating their impact on key indicators. We will also discuss tips for guiding teams in using process maps to document and standardize work processes as the basis for process improvement (PDSA Cycle).
FACILITATION FOR PROCESS IMPROVEMENT
This fast-paced, hands-on workshop clarifies the role of the facilitator within the context of process improvement teams. It allows participants to try out various consensus-building techniques along with the more commonly used tools and methods for data gathering and analysis. This course also provides opportunities to:
- Apply various tools and methods within the context of the PDSA Cycle
- Identify critical process and results indicators – that the customer values
- Set up data gathering instruments for baseline and subsequent measurements of attribute and variable data
- Learn the difference between common cause and special cause variation – and why it matters
- Clarify team member roles and responsibilities
- Ensure sponsor support
- Conduct Lessons Learned evaluations
- Selling the benefits of team accomplishments
All courses are scalable and customizable.