This fast-paced, hands-on workshop clarifies the role of the facilitator and allows participants to try out various tools and methods to improve the efficiency and effectiveness of time spent in meetings. Topics include:

  • Setting up for successful meetings (agenda planning, room set-up, etc.)
  • Improving questioning and listening skills
  • Giving and receiving effective feedback
  • Minimizing distractions and keeping teams on track to accomplish tasks in a timely and satisfying manner.
  • Dealing with “virtual” meetings where one or more participants are attending remotely
  • Dealing effectively with disruptive behaviors
  • Addressing the issues of team momentum and motivation
  • Meeting process evaluations


This fast-paced, hands-on workshop clarifies the role of the facilitator within the context of process improvement teams. It allows participants to try out various consensus-building techniques along with the more commonly used tools and methods for data gathering and analysis. This course also provides opportunities to:

  • Apply various tools and methods within the context of the PDSA Cycle
  • Identify critical process and results indicators – that the customer values
  • Set up data gathering instruments for baseline and subsequent measurements of attribute and variable data
  • Learn the difference between common cause and special cause variation – and why it matters
  • Clarify team member roles and responsibilities
  • Ensure sponsor support
  • Conduct Lessons Learned evaluations
  • Selling the benefits of team accomplishments

All courses are scalable and customizable.