Process Improvement:

As individuals, and as members of organizations, we are under unprecidented pressure to do more with less, to respond to the increasing demands of customers, and to attract and retain skilled, committed co-workers.

These demands are not temporary, but mark the world's transition to a new economic age. If we are to meet these challenges and flourish in the 21st century, we must transform ourselves and our organizations to embrace a systems approach to quality.

PDSA Consulting works with members of teams and departments to set up performance measurements for a variety of processes, and are available to assist with data collection, illustration, and interpretation.

We have assisted managers of PSE, GNA, Northern Life, Hexcel, Union Bay Label and Business Telecom Products, and others in charting meaningful data reflecting the capability of critical processes.

Our experienced team works to assure the quality of baseline data from which to judge improvements by advising teams regarding data collection and survey instruments. We emphasize the need for robust baseline data by asking: "How will we know a change is an improvement?"

PDSA Consulting guides improvement team efforts by ensuring they apply the most appropriate statistical tool at the proper point in the Plan, Do, Study, Act cycle.