GENERAL MEETING FACILITATION
This fast-paced, hands-on workshop clarifies the role of the facilitator and allows participants to try out various tools and methods to improve the efficiency and effectiveness of time spent in meetings. Topics include:
- Setting up for successful meetings (agenda planning, room set-up, etc.)
- Improving questioning and listening skills
- Giving and receiving effective feedback
- Minimizing distractions and keeping teams on track to accomplish tasks in a timely and satisfying manner.
- Dealing with “virtual” meetings where one or more participants are attending remotely
- Dealing effectively with disruptive behaviors
- Addressing the issues of team momentum and motivation
- Meeting process evaluations
FACILITATION FOR PROCESS IMPROVEMENT
This fast-paced, hands-on workshop clarifies the role of the facilitator within the context of process improvement teams. It allows participants to try out various consensus-building techniques along with the more commonly used tools and methods for data gathering and analysis. This course also provides opportunities to:
- Apply various tools and methods within the context of the PDSA Cycle
- Identify critical process and results indicators – that the customer values
- Set up data gathering instruments for baseline and subsequent measurements of attribute and variable data
- Learn the difference between common cause and special cause variation – and why it matters
- Clarify team member roles and responsibilities
- Ensure sponsor support
- Conduct Lessons Learned evaluations
- Selling the benefits of team accomplishments
All courses are scalable and customizable.